Support
Answers to common questions, and how to reach us when you need a human.
Contact us
Email us and we'll get back to you as soon as we can — usually within 1–2 business days. Include your account email and, for paper issues, the paper title.
support@insightsync.aiBilling & subscription
Upgrade, cancel, or manage payment methods in Settings.
Delete your account
Available in Settings → Danger Zone, with a 30-day grace period.
Frequently asked questions
How do I cancel my subscription?
Go to Settings → Billing & Subscription and click "Cancel Subscription". You can cancel at the end of your billing period (keeping access until then) or immediately. You can also manage payment methods and invoices via "Manage Billing".
How do I delete my account?
Go to Settings → Danger Zone. If you have an active subscription, cancel it first. Then click "Delete Account" and type "delete" to confirm. Your account is kept for 30 days before permanent deletion — log back in and visit Settings within that window if you change your mind.
What happens to my data when my account is deleted?
After the 30-day grace period, all your papers, projects, notes, annotations, and analysis results are permanently deleted, including stored PDF files. This cannot be undone.
How many papers can I add per month?
The Power plan includes unlimited papers. Papers suggested automatically by the paper scout do not count toward your usage — only papers you add yourself. Your current usage is shown on the Usage page.
Why did a PDF download fail?
PDF downloads from arXiv occasionally fail due to rate limits or storage hiccups. Papers with a failed download keep their metadata and summaries. If the problem persists, contact support with the paper title.
Which features require a paid plan?
Adding papers, Knowledge Graph analysis, the AI Research Agent, deep research, exports, and graph algorithms all require an active Power subscription. API access (personal keys + the MCP server for Claude Code) requires the Max plan. See the Pricing page for details.